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Returns/Exchanges

At LittleStar, we are confident that the quality of our merchandise will meet, if not exceed your expectations.

If you're not completely happy with your purchase for any reason, you can return most unused, unwashed, non-sale items in their original condition within 14 days for a full refund (less the shipping costs), store credit or exchange. After 14 days, and up to 28 days, we will gladly issue a store credit or exchange. Sorry, we are unable to accept returns after 28 days from receipt of purchase. All orders requiring a return or exchange need prior approval by LittleStar, Inc. If you want to exchange your item, there will be a charge applied to cover the cost of shipping the new item back to you. We reserve the right to refuse delivery of any packages that do not have prior approval.

All purchases of items on-sale are final.

We will require the following information to process an exchange/return.  Call toll-free 1.877.789.4655:

  • Order Number
  • Customer's Name
  • Customer's Mailing Address
  • Item number and description of product(s) for return or exchange
  • Reason for return or exchange

For an exchange, we will let you know the cost at this time to ship your new item back to you.  We can take a credit card payment by phone.

Upon receipt of the above information, we will provide you with our shipping address and an exchange/return authorization number. Items must be received by LittleStar, Inc. within 14 days of receiving an exchange/return authorization number. Please include a copy of the original invoice with your return or exchange.

Please note:

  • Items lost or damaged in shipment are the responsibility of the customer IT IS HIGHLY RECOMMENDED THAT YOU INSURE YOUR PACKAGE.
  • Refunds (if applicable) will be credited back to the original method of payment.
  • If the original purchase was made with a gift certificate, a new gift certificate will be issued for the amount of the credit.
  • Gift returns (without a receipt) will be issued an exchange or store credit.
  • Credit amount for any return or exchange will be for the price of the product(s) less any applicable shipping charges; i.e. if your original order total qualified you for free shipping, but your return sets you below our free ship offer (total purchase value of $100) you will be credited for the item amount less the initial ship charges for that item.

Please allow approximately two weeks for the processing of your return.

If your product has a manufacturing defect, we will be happy to replace it for you.  

When shipping from outside of Canada, please use regular post and not a courier company. We highly recommend you insure your package.